Quick Fix
$49 / 15 min
- One-way video: you show, the tech talks
- One issue, one appliance
- Pilot, ignition & remote basics
- Next steps explained on the call
Nationwide · Video troubleshooting · Local pros
Fireplace not working?
Talk to a fireplace tech now.
Get live, expert help on a video call from your phone. Show the tech your fireplace with your phone camera and get guided through the fix by voice. No app to download, and no waiting days for a service visit.
- One-way video, no app download
- Flat price shown before you book
- Gas, wood & electric
Common problems we help with
- Pilot won't light or stay lit
- Burner won't ignite / clicks but no flame
- Remote or wall switch not working
- Soot, odor, or unusual flame color
- Glass fogging, cracked, or dirty
- Blower / fan noisy or not working
How it works
- 1
Tell us what's wrong
Share your fireplace type, brand/model, and a photo or video of the problem.
- 2
Pick a time & pay
Choose a call slot that works for you and pay securely online.
- 3
Open your secure link
At call time, tap the link we text you. It opens our video call page in your browser. No app download needed.
- 4
Show the tech, hear the fix
One-way video: you point your phone camera at the fireplace, and the tech guides you by voice. You get a parts list, a DIY plan, or a referral to a local pro.
One-way video
You show us. We talk you through it.
Our calls are one-way video: you share your phone's camera and microphone so the tech can see your fireplace up close, and the tech talks you through it by voice only. No one needs to see you, just the equipment.
No app to download
You'll get a secure link by text or email that opens our own video call page right in your phone's browser. [CONFIRM ONCE CALL APP IS LIVE]
Focused on the equipment
Your camera stays on the fireplace: the pilot, the valve, the rating plate. That makes diagnosis faster and keeps the call on task.
Private and simple
The tech is audio only, so there's no face-to-face video to set up. Just point, listen, and follow along.
Use your rear camera and flashlight
The call page opens your rear camera, with a switch button and a flashlight toggle on phones that support it.
Video call pricing
Flat price per call. All calls are one-way video from your phone's browser, up to 30 minutes. You're paying for expert time; results depend on the equipment.
Full Diagnostic
$89 / up to 30 min
- One-way video: you show, the tech talks
- Step-by-step troubleshooting
- Parts identified by model number
- Repair-vs-replace guidance
Priority Fix
$139 / up to 30 min
- Everything in Full Diagnostic
- Priority scheduling: next available tech, same-day when possible
- Written follow-up summary after the call
- Diagnosis, exact part numbers & links, and next steps
Why homeowners call us
Real field experience
Backed by a working gas fireplace service company — not a call center.
Safety first
We'll tell you when a problem is NOT a DIY job and help you find a qualified pro.
Upfront pricing
Flat price per call, shown before you book.
Nationwide
Video help anywhere in the U.S., plus a growing network of local contractors.
Reviews & testimonials: [ADD REAL CUSTOMER REVIEWS AFTER LAUNCH]
For techs & service companies
A senior fireplace tech in your pocket, on every job.
Live one-way video help for techs in the field: diagnostics, wiring, valves, venting, and manufacturer-specific issues.
- Diagnostics
- Wiring & controls
- Gas valves
- Venting
- Manufacturer-specific issues
- Install & startup checks
Need someone on site?
Tell us about your fireplace and ZIP code. We'll try to connect you with a vetted local contractor — free for homeowners.
Find a local proNeed a part?
Thermocouples, thermopiles, pilot assemblies, remotes, glass and more. Our parts store is coming soon — request a part today.
Request a partFrequently asked questions
What can be fixed over a video call?
Many common issues — pilot and ignition problems, thermocouple/thermopile faults, remote and receiver issues, switch wiring, blower problems, and dirty components — can be diagnosed on video. If your issue needs hands-on work, we'll tell you and can connect you with a local pro.
How does the video call work?
It's one-way video. At your appointment time we text and email you a secure link to our own video call page. Tap it, allow camera and microphone access, and point your phone at the fireplace. The tech sees what your camera sees and talks you through it by voice. No Zoom, FaceTime, or app download needed. [CONFIRM ONCE CALL APP IS LIVE]
Why can't I see the tech?
On purpose. The tech joins audio only so the call stays focused on your equipment. You don't need to watch a face on a small screen while you hold a flashlight and a screwdriver. Just listen and follow along. It also keeps things simple and private on both ends.
Do I need to download an app?
No. The call runs in your phone's web browser (Safari or Chrome) from the secure link we send you. It opens your rear camera by default, and you can switch cameras or turn on your flashlight where your phone supports it.
Do I need any tools?
Usually just a smartphone, a flashlight, and sometimes a screwdriver. If a multimeter would help, we'll let you know when you book.
What do I need to have ready?
Your fireplace's brand and model number (often on a rating plate under the bottom louver or behind the control panel), and a photo or short video of the problem.
Is it safe to work on a gas fireplace myself?
Some tasks are safe for homeowners; others require a licensed gas technician. We only guide you through steps that are appropriate, and we'll stop the call if something looks unsafe. If you smell gas, leave the home and call your gas utility or 911.
What if my problem can't be fixed remotely?
Submit a free 'Find a Local Pro' request and we'll try to match you with a vetted contractor in your area.
How long are the calls and what do they cost?
Quick Fix is $49 for up to 15 minutes. Full Diagnostic is $89 for up to 30 minutes. Priority Fix is $139 for up to 30 minutes, with priority scheduling and a written follow-up summary (diagnosis, exact part numbers and links, and next steps). No call runs longer than 30 minutes. You're paying for expert time; results depend on the equipment.
What does Priority Fix include?
We connect you with the next available tech, same-day when possible (we can't promise an exact response time). After the call you get a written summary with the diagnosis, the exact part numbers with links, and your next steps.
Do you sell parts?
Parts sales are coming soon. In the meantime, use our 'Request a Part' form and we'll help you source the correct part for your model.
Which brands do you support?
We work with most major gas, wood, and electric fireplace brands. If you're not sure what you have, send us a photo.