Paid video troubleshooting

Book a video call with a fireplace tech

One-way video: you show the tech your fireplace with your phone camera, and the tech talks you through it by voice. Tell us about the problem here, then pick a time and pay securely with Square.

1 Choose your call

Quick Fix 15 min $49Fast answer to one problem.Full Diagnostic up to 30 min $89Full walkthrough to find the cause and part.Priority Fix up to 30 min $139Next available tech plus a written parts summary.

2 About you & your fireplace

Full name * Email * Mobile phone * ZIP code * Fireplace brand * Model (optional)Usually on the rating plate behind the lower louver or control panel.

What's going on? *

Have photos or a short video? Email them to help@fireplacehelpline.com with your name after you book.

I agree to the Terms and Privacy Policy, and understand video guidance is not a substitute for on-site service *

Next: pick a time and pay securely with Square. On the Square page, tap Add, then Next. Full payment is collected by Square when you book; card details never touch this site.

JavaScript is off. Book directly on Square: Quick Fix · Full Diagnostic · Priority Fix

How you'll join: no Zoom, FaceTime or app download. After you book, we'll text and email you a secure link to our own video call page for your appointment time. Tap it, allow camera & microphone, and point your rear camera at the fireplace. The tech joins audio only, so the call stays focused on your equipment. [CONFIRM ONCE CALL APP IS LIVE]