Paid video troubleshooting

Book a video call with a fireplace tech

One-way video: you show the tech your fireplace with your phone camera, and the tech talks you through it by voice. Tell us about the problem, choose a time, and we'll text you a secure call link.

1 Choose your call

Quick Fix 15 min $49Fast answer to one problem.Full Diagnostic up to 30 min $89Full walkthrough to find the cause and part.Priority Fix up to 30 min $139Next available tech plus a written parts summary.

2 Your contact info

Full name * Email * Mobile phone * ZIP code *

3 Your fireplace

Fireplace type * Brand Model / serial (if known)Usually on the rating plate behind the lower louver or control panel. Approx. age

What's going on? * Photos or short video (optional)Rating plate, pilot area, and any error lights help a lot.

4 Preferred time

Preferred date * Time window * Your time zone Text my call link to

How you'll join: no Zoom, FaceTime or app download. Before your call we'll text and email you a secure link to our own video call page. Tap it, allow camera & microphone, and point your rear camera at the fireplace. The tech joins audio only, so the call stays focused on your equipment. [CONFIRM ONCE CALL APP IS LIVE]

PLACEHOLDER Live calendar (Cal.com / Calendly) will replace these fields.

I agree to the Terms and Privacy Policy, and understand video guidance is not a substitute for on-site service *

PAYMENT PLACEHOLDER — to be wired to Stripe Checkout

You'll be charged only after you confirm on the payment page. Card details are never stored on this site.